Terms & Conditions.

Welcome to the Start Therapy website. By accessing or using this website, you agree to be bound by the following Terms & Conditions. Please read them carefully. If you do not agree with these terms, you should discontinue use of the website immediately.

1. About Start Therapy

This website is owned and operated by:

Start Therapy
Practitioner: Auberon Hedgecoe
Huntingdon, Cambridgeshire, United Kingdom
Contact: auberon@start-therapy.co.uk

Start Therapy provides information about psychotherapeutic counselling services offered by Auberon Hedgecoe.

2. Use of This Website

The content of this website is provided for general informational purposes only. Nothing on this site constitutes professional, clinical, medical or emergency advice. Information may be updated periodically and is not guaranteed to be complete, accurate or current.

Your use of the website is at your own discretion. Start Therapy shall not be liable for any reliance placed on website content.

3. No Therapeutic or Professional Relationship Formed

Visiting this website, reading content, or submitting an enquiry does not establish a therapeutic, clinical or contractual relationship.

A therapeutic relationship is formed only when an initial appointment is agreed and a therapy contract is signed.

4. Intellectual Property

All content on this website—including text, images, branding, graphics, design and layout—is the intellectual property of Start Therapy unless stated otherwise.

You may not reproduce, distribute, modify or publish any part of this website without written permission.

Unauthorised use may result in legal action.

5. Confidentiality Limitations

While Start Therapy is committed to confidentiality in therapeutic work, website communications (e.g., email, contact forms) cannot be guaranteed to be fully secure due to the nature of internet transmission.

Do not share sensitive clinical information through the website’s contact form.

Confidentiality within therapy is governed by a separate Therapy Agreement, provided at the outset of counselling.

6. Not an Emergency or Crisis Service

This website and Start Therapy do not provide urgent or crisis mental health support.

If you require immediate help, contact:

  • 999 (emergency services)

  • NHS 111

  • Your GP

  • Samaritans: 116 123 (24/7)

Start Therapy cannot offer real-time assistance via email or website messaging.

7. External Links

This website may contain links to third-party websites. These links are provided for convenience only.

Start Therapy has no responsibility for:

  • the content of external websites,

  • the accuracy of their information,

  • their privacy practices, or

  • any loss or damage arising from their use.

Use of external links is entirely at your own risk.

8. Website Availability

Start Therapy does not guarantee that:

  • the website will operate without interruption,

  • the website will be free from errors, viruses or security vulnerabilities, or

  • access will always be available.

No liability is accepted for unavailability, technical faults, or unauthorised access by third parties.

9. Data Protection & Privacy

All personal information submitted via this website is handled in accordance with the Start Therapy Privacy Policy, available separately on this website.

By submitting an enquiry, you confirm the information is accurate and consent to being contacted regarding your request.

Start Therapy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

10. User Responsibilities

By using this website, you agree not to:

  • use the site for unlawful, harmful or abusive purposes

  • attempt to gain unauthorised access to systems or data

  • interfere with website functionality

  • misuse, copy or reproduce website content without permission

Any misuse may result in restricted access or legal action.

11. Limitation of Liability

To the fullest extent permitted by law, Start Therapy shall not be liable for:

  • indirect, incidental, or consequential damages

  • loss of data or profit

  • damage arising from reliance on website content

  • issues caused by third-party service providers

  • viruses, security breaches or website downtime

Nothing in these terms limits liability where unlawful, including liability for negligence causing death or personal injury.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Amendments

Start Therapy may revise these Terms & Conditions at any time. Updates take effect immediately upon publication. Continued use of the website indicates acceptance of any revised terms.

14. Contact

For questions regarding these Terms & Conditions, please contact:

Start Therapy
Email: auberon@start-therapy.co.uk
Huntingdon, Cambridgeshire, UK